Return & Exchange Policy

To complete your Exchange, you should ship it back to our store and pay for shipping. We also need receipt or proof of purchase.

Exchanges (applicable) 
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at papiyona@papiyona.com and send your item to: 3525 Platinum Drive, Mississauga Ontario CA ,L5M 2R9

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 NO RETURN is applied as of reason of final discounts and high cost of shipping that company already paid to shipping companies.

IMPRTNAT!

PRE-ORDERS & HOLD ORDERS

Pre-Orders – Incoming Products
Products ordered before they arrive may be refunded if the customer does not wish to keep the item once it arrives. The customer may also choose to exchange the item in accordance with PAPIYONA’s exchange policy.

Hold Orders – In-Stock Products
Products that are currently available and specifically placed on hold for a customer are FINAL SALE — no refund or exchange. Once an item is reserved, PAPIYONA removes it from available inventory and may lose the opportunity to sell it to another customer during the hold period.